The Saxton Group

It’s such a treat to read Google Alerts each morning and find out what people are saying on the internet about the brands we operate.  I was thrilled to read this blog post from a recent customer at our Beaumont McAlister’s Deli location and couldn’t wait to share it with you.  Hats off to Nello Willie (pictured above), an assistant manager at the Beaumont location, who especially impressed this guest with the friendly and warm service that McAlister’s is famous for.

Thanks to Lolly Fab, the author of this blog, for sharing her experience with her readers.  The Fire Roasted Vegetable Soup she mentions below is a new item at McAlister’s this January and is paired with other McAlister’s favorites on our “5 under 500 Calories” menu just in time for your New Year’s resolutions.

Here it is, straight from Lolly’s blog:

“One of the things on my to-do list for my Tuesday day off was to eat lunch in Beaumont. Marilyn told me that there was a McAlisters Deli down on Dowlen past the Kroger. I happen to LOVE McAlisters. They have bread bowls! I dont often get to eat there cos Im rarely in a town that has one. I think it is kinda sad that Ive been living very near to a town that has one for 8 months and I never knew it existed! So, I walked into the restaurant with my two most recent issues of TIME Im a little behind cos of the holidays and was greeted immediately by Nello. It took me Waayyy too long to decide, but it has been so long since I ate at McAlisters. I was really tempted by the bread bowls, but I also knew that I was planning on going to Raos after the movie, so I decided to just get soup and a small serving of potato salad. I was hoping that potato salad was better for me than the big bread bowl. Im really not sure about the answer to that query, but I will say that the potato salad was delicious! It was the mustard kind and not the German kind. I definitely prefer the mustard kind. The funny part of all of this is that they kept messing up my drink order. I–of course–ordered un-sweet tea. The first drink which Nello gave me was sweet tea. I was sitting down reading my TIME, so I didnt get around to sipping it for about 5 minutes. However, when I did, the wrong-ness of my drink was clearly evident. I know many people think Im weird about this thing, but I cannot stand the taste of sweet tea. It is so entirely GROSS to me. That fact is even funnier when you consider that I love everything sweet. Cake, candy, cookies–YUM! But un-sweet tea? No Thank You!They fixed the issue immediately AND with a smile on their faces, so I wasnt upset at all. And really, it isnt like I would really have been upset anyway, yeah? The manager came up to me a little later and asked if I needed a re-fill. Of course, I did. When she the manager came back with my tea, I was surprised to find that it was sweet, but–again–someone fixed it poste haste and with a smile. The soup I ordered was also delicious. I was offered crackers at least twice by passing employees. Man! Talk about customer service! I declined however cos I wanted to make sure I had plenty of room for a Raos dessert with a ton of calories. By the way, I had that Chocolate Moose Cake at Raos–my first time. It was FAN-TAS-TIC!! Ive tried several other desserts there and they were all pretty good, but this one is the best so far. Sorry for the digression. Back to the soup! I actually cant remember what it was called. It might be something called “Fire-Roasted Vegetable Soup.” It was all vegetables and had something like 6 calories a bowl. I called later and asked about adding chicken to the soup for some protein. The young gal didnt know the exact price but she said it shouldnt be more than $ 1.50. So, a great and delicious soup Something between $ 2.50 and $ 2.99, a drink I think it is prolly about $ 2.00, Im not sure. That particular visit I tried the potato salad which was about 90 cents. That is a pretty good price for a side dish nowadays, yeah? And it was delicious, so all in all, the potato salad was a good value.So, basically–for future reference–you can have a GREAT meal. Veggie soup- $ 3.00extra chicken for protein- $ 1.50delicious UN-sweet tea- $ 2.00a side I recommend the potato salad- $ .90______plus tax $ 7.40So, the food was great. The customer service was great. And–most importantly for me–people were willing to talk to me. Yall know how I like to make friends of strangers. Nello–who is pictured–sat down and we talked about finances and careers and family. It was lovely. Even the manager stopped and talked with me about something I was reading in TIME magazine. I really enjoyed myself. Clearly, Im going end recommending that every one of my readers find a McAlisters near them and become a regular customer. I was just really impressed with them.Great food. Great Customer Service. Great people. Go yall! : Check em out! http://www.mcalistersdeli.com/”

via From the Pen of a Pensive Pollyanna: McAlisters Deli.”

UPDATE: This blogger was nice enough to even do a follow up post!  Thanks so much for your nice comments about our management team in Beaumont!